Our AA assessor gave a glowing report after her annual visit to assess us for the AA Quality Assured Accommodation . Here are some excerpts for her report:
‘Following their 2012 Certificate of Excellent, Liz at Lancaster has just been awarded a Winner of Trip Advisor’s Traveller’s Choice Awards 2013. It is difficult to say more than has already been said in her guest reviews, and her placing as one of the top 25 B&Bs/Inns in South Africa is testimony to the incredible effort expended by Liz and her team to provide the very best in service, facilities and professionalism. Congratulations Liz, Zac, Catherine and Team – you do not only our industry but also South Africa Proud! Thank you. …
Guests have moved from ‘luxury’ flag hotels and repeat their stays at Liz at Lancaster in acknowledgement of the quality, extensive guest comforts and highly efficient yet very warm service at this establishment. It is my privilege to visit this establishment, which continues to be a remarkable benchmark of the non-hotel sector of our industry. The AA Quality Assured Accommodation logo is a badge…WEAR IT!’
We are delighted to have a Superior Quality Assured renewed for another year.